At the end of each period, unsettled accounts are handed to our pre-legal debt collection team who utilise a proven combination of structured letter and telephone communications designed to persuade your debtor to honour their obligations.
- Telephone calls
- Demand Letters
- Dispute resolution
- Structured procedures
We maintain constant communication with the debtor to ensure their obligations remain their highest priority until settled.
Our processes ensure the highest quality of communications without compromising future sales or customer retention. Demand Letters and Notices are sent by registered mail or hand delivered by an enforcement bailiff.
Structured Invoice Monitoring procedures are designed to maximise the inbound cashflow of the business to prevent problems with:
- Business Growth
Consulting & Training:
Regardless of the size of any business, the effects of an inefficient or non-existant Credit Management systems are the same.
Commercial Credit Management can provide a full audit of your credit control department and offer recommendations on improving the operational flow of managing receivables and optimising the collection process.
The credit control process relies to a great extent to the human factor and the ability to communicate, negotiate and collect effectively.
Our training program is designed to equip credit controllers with the necessary skills for understanding the psychology of the debtor, deal with difficult cases, negotiate effectively without compromising communication quality and whilst maintaining excellent levels of customer retention.
Commercial Credit Management can offer Auditing, Consultancy and Training packages specifically designed to be fully flexible for integration into your business.
- Optimisation of credit control processes
- Introduction of best practices for collections
- Introduction of measures to reduce levels of bad credit
- Staff/Management & Software Training
- Understanding the Psychology of the Debtor
- Negotiation & Persuasiveness Skills
- Improved efficiency and effectiveness
- Improved customer retention
The Skip-Tracing service is designed to locate up-to-date contact details for the debtors.
This is most common with accounts long-overdue where there is an increased risk of the debtor changing residential address, business location and contact telephone numbers.
Outdated contact information can make debtors and their assets “hard to find”. Our trace agents are equipped with the latest technology and software necessary to ensure the highest quality results in the quickest possible time.
Once the debtor has been traced the account is immediately transferred to our collections department.
All trace investigations are conducted in accordance with all relevant legislation’s.
The current downturn is forcing businesses to review and streamline operations to remain competitive. This often involves the complex and time-consuming liquidation of dormant and inactive companies.
Reliable expert support is essential to help you manage these situations.
With the increasing cost of maintaining dormant and inactive companies now more significant than ever, Commercial Credit Management’s team of experienced professionals can assist you to quickly wind down your dormant companies through an efficient and cost-effective process, thereby eliminating unnecessary expenses.
- Preparing declaration of Solvency
- Realisation of assets
- Cancellation of contracts and identification of liabilities
- Supervising the maintenance of accounting records
- Filing tax and Vat returns
- Calling shareholders’ meetings
- Preparing the report of the liquidator for the General Meeting
- Filing all necessary documents with the Registrar of Companies